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 Clone DVD FAQ

Q: What's Clone DVD?
A: CloneDVD is a software to backup your existing DVD collection to DVD-R/RW or DVD+R/RW. You can also backup your DVDs to hard disk or make ISO image files for future use.
Q: Does CloneDVD support DVD-5 and DVD-9 DVD movie?
A: CloneDVD supports both DVD-5 (SS-SL or Single Side Single Layer, 4.7 G) and DVD-9(SS-DL or Single Side Double Layer, 9.4G).
Q: Can I compress and copy a DVD-9 movie to a DVD-5 disc?

A: The version 2.5 does not support compression, if a DVD-9 to a DVD-5, you should either copy the main movie only with the extras omitted or split the original DVD-9 movie to 2 DVD-5 discs.

The version 3.0 will be enhanced with compress function, you can compress and copy a DVD-9 to a blank DVD-5 with all contents reserved, without split it to two discs any more. You also can 1:1 copy the original to a DVD-9 disc.

Q: Can CloneDVD copy the movie completely, which copy method should I use to copy the movie, and how many blank discs are required to backup one DVD movie?

A: CloneDVD can copy the whole movie, it depends on the source movie disc and output movie disc type. There are four copy methods for you to select:
Source Movie Disc Output Movie Disc Output Disc Amount Description

  • DVD-5 DVD-5 1 Completely copy
  • DVD-9 DVD-5 2 Split to 2 discs, completely copy
  • DVD-9 DVD-5 1 Copy main movie only, extras and features omitted (available depends on the source movie disc)
  • DVD-9 DVD-5 1 Completely compress to 1 disc, all menus and extras remained *
  • DVD-9 DVD-9 1 1:1 completely copy *

* available in 3.0 version.
Note: A dual layer disc DVD-9 (8.5GB, approximately) possesses nearly double capacity of a single layer DVD-5 (4.7GB, approximately).

Q: Does CloneDVD support NTSC and PAL DVD? Can I copy a PAL DVD and convert/record it as an NTSC DVD?
A: CloneDVD can copy NTSC and PAL DVD but does not support PAL to NTSC convert currently.
Q: Can I copy/clone a Mpeg or Avi file? Does it support CD clone?
A: CloneDVD is specialized in DVD copy, the current version does not support Mpeg, Avi file and CD copy, maybe available in the future version.
Q: Can CloneDVD back up copies of ps2 games?
A: Currently, CloneDVD is just a DVD movie copy software, it does not support ps2 games copy.
Q: I have downloaded some music video files, could I create a DVD using CloneDVD? Will it allow me to setup a menu and list each file as a different track? Will it allow me to create a cover for the case?
A: Currently, CloneDVD can copy DVD movie only, the future version will support music video files copy.
Q: Does CloneDVD support DVD copy on a Mac OSX?
A: The current version runs on Windows. A future version will support DVD copy on a Mac OSX.
Q: I have received an online delivery email with download URL and extraction password, but have no idea how to download, install and register the program.

A: 1. Open Internet Explorer, paste the download link to your Internet Explorer address;
2. Press "Enter" and click "Save" in the pop up download box;
3. Specify a folder to save the software into your hard disk, you will begin to download the software;
4. After download finishing, click "Open" to extract the file, enter or paste password to extract the software and install it onto your computer.

Note: If you have ever installed the trial version of CloneDVD on your computer, please uninstall it completely before you install the full version.

Q: Do I have to own a DVD Writer/Burner?
A: If you want to backup your DVD to recordable DVD discs, the answer is yes. If you just want to backup to your hard disk or make an ISO image file, it is not necessary.
Q: I have only one DVD drive, and I want copy a DVD disc to a blank disc, the DVD drive is detected in "Copy From", but fails to be detected in "Copy/Burn To", what is the problem?
A: Your DVD drive is not a writable one, it can only read DVD, can't burn DVD. Please copy it to hard disk or change with a DVD writer to burn the DVD.
Q: CloneDVD always prompts me to insert a blank disc before burning, what is the problem?
A: 1. Please check your disc in Windows Explorer whether it is a blank one;
2. If it is a writable one, please erase the disc then click "Burn";
3. If above steps still can not solve the problem, please change another blank disc for a try.
Q: How long does it take to backup a DVD with CloneDVD?
A: It will be one hour or a little longer, your DVD movie length dependent.
Q: The backup DVD movie copied by CloneDVD plays normally in my PC DVD player, but not playable in my standalone home DVD player.
A: Generally, the backup disc copied by CloneDVD is playable on home DVD player. Since the compability of DVD-RW disc with DVD-ROM and DVD player is less than DVD+RW, DVD+R, DVD-R disc, it is suggested for you to copy/backup your DVD movie with DVD+RW, DVD+R, DVD-R disc.
Q: After I insert the source DVD movie disc into DVD burner to backup, CloneDVD fails to detect the disc, displaying with no DVD±R/RW.
A: Click "Refresh" first, if still fails, please exit CloneDVD program, run a software player to play the DVD movie, stop playing and exit the playback software, then launch CloneDVD again, it will detect the DVD and display disc info in the main menu.
Q: I have dual burners, an internal CD burner and an external CD/DVD burner, CloneDVD reads a DVD from DVD burner but can't recognize it as burner, always activates the CD burner. How would I switch the DVD burner to be my master drive?
A: To switch the master burner, just to change DVD writer's drive letter previous to CD writer's, e.g., make DVD writer's drive letter as "E" and CD writer's as "F", thus, the DVD burner will be switched to the master writer.
If you are using Windows 2000 or XP, just follow the steps:
Right click "My Computer"->click "Manage"->click "Disk Management" under "Storage" folder->right click DVD writer->select "Change Drive Letters and Paths"->click "Change"->drop-down to select your desired drive letter.
Q: I have burned the DVD successfully, but the finished disc is unusable as it just skips around and freezes up.
A: Only the first half part is copied when splitting a DVD-9 movie to 2 DVD-5 discs. Please sequentially split copy: firstly select "Copy #1 Split DVD-5 Disc", after finishing copy the first disc, then drop-down click to select "Copy #2 Split DVD-5 Disc".
Q: I want to copy main movie only to fit on one disc, but the option is not available for me.
A: The "Copy Main Movie Only" function is not available for all the DVD-9 movie disc, depends on the movie content, if not supported by movie disc, the option will not be activated.
Q: I am not able to copy my DVDs, whether create an ISO image file or copy to hard disk, and I have checked my hard disk has enough space to save it. What's the problem?
A: Please check if you are using FAT32 file system the capacity of which is limited within 2GB, if yes, please change FAT32 file system into NTFS one. Or please copy directly to DVD±R/RW disc.
Q: In "Select Output/Split disc", when select "Copy the Whole DVD disc, Not Split", the following error is displayed: "Not enough space is available on the target folder".
A: Please try the following operations:
1. Try to specify other disks or delete temporary files and empty the recycle bin of Windows.
2. Try to change "Target DVD Size" as 3.95GB, instead of 4.7GB in the "Options" dialogue box. Make sure the available disc space must be larger than the required one, which is visible in the main menu.
Perhaps you copy from disc with a large capacity (such as DVD-9) to a small one (such as DVD-5), and you specify target folder of "Copy/Burn to" with the same DVD-ROM, if so, please split to 2 discs to copy the movie or just copy main movie only to fit on one DVD-5 disc.
Q: The movie has been copied successfully but fails to burn, it will freeze up in burning progress; or the movie has been burned successfully, but is not playable.
A: Have you ever installed any other burn program (such as Nero) in your system? If yes, please try to burn with the external burn engine, instead of the default burn engine. Or you can try the following operation:
1. Make an ISO file with CloneDVD to remove region-code and CSS protection code first;
2. Burn the ISO file with other burn program bundle with your DVD writer, instead of CloneDVD.
Q: I want to evaluate CloneDVD before purchasing, where to download it? And what's the difference between the trial version and the full version?
A: We offer a free trial version for the customer to experience. You may download it from
The trial version is limited to use only for 14 days and without the following features:
Copy #2 split DVD-5 disc: if you want to copy a DVD-9 disc which is larger than your blank disc;
Copy main movie only to fit on one blank disc: Useful for copying DVD-9 disc to DVD-5 disc with special and features omitted; Without technical support
Q: How do I purchase CloneDVD?

A: We offer an online purchase link which is encrypted and secure. 
Click here to fill in your payment information. Immediate online delivery or CD-ROM (costs an addition fee $9.95) will be available!

Q: I don't want an online electronic delivery, I'd prefer a CD-ROM to post to my home address, is it available and how to realize it?
A: Yes, CD-ROM version is available but costs an addition fee $9.95. Just select the "Add a CD ROM" option in purchase page. Your CD will be produced and mailed within 24 hours after payment has been received. Shipment by mail can take 3 to 8 business days within the USA and the EU and 10 to 25 business days in other countries and regions.

Clone DVD How to


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