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Q: What's Clone DVD?
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A: CloneDVD is a software
to backup your existing DVD collection to DVD-R/RW or
DVD+R/RW. You can also backup your DVDs to hard disk or
make ISO image files for future use.
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Q: Does CloneDVD support
DVD-5 and DVD-9 DVD movie?
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A: CloneDVD supports both
DVD-5 (SS-SL or Single Side Single Layer, 4.7 G) and
DVD-9(SS-DL or Single Side Double Layer, 9.4G).
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Q: Can I compress and copy
a DVD-9 movie to a DVD-5 disc?
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A: The
version 2.5 does not support compression, if a DVD-9 to a
DVD-5, you should either copy the main movie only with the
extras omitted or split the original DVD-9 movie to 2
DVD-5 discs.
The version
3.0 will be enhanced with compress function, you can
compress and copy a DVD-9 to a blank DVD-5 with all
contents reserved, without split it to two discs any more.
You also can 1:1 copy the original to a DVD-9 disc.
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Q: Can CloneDVD copy the
movie completely, which copy method should I use to copy
the movie, and how many blank discs are required to
backup one DVD movie?
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A: CloneDVD
can copy the whole movie, it depends on the source movie
disc and output movie disc type. There are four copy
methods for you to select:
Source Movie Disc Output Movie Disc Output Disc Amount
Description
- DVD-5 DVD-5 1
Completely copy
- DVD-9 DVD-5 2 Split
to 2 discs, completely copy
- DVD-9 DVD-5 1 Copy
main movie only, extras and features
omitted (available depends on the source movie disc)
- DVD-9 DVD-5 1
Completely compress to 1 disc, all menus and extras
remained *
- DVD-9 DVD-9 1 1:1
completely copy *
* available
in 3.0 version.
Note: A dual layer disc DVD-9 (8.5GB, approximately)
possesses nearly double capacity of a single layer DVD-5
(4.7GB, approximately).
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Q: Does CloneDVD support
NTSC and PAL DVD? Can I copy a PAL DVD and
convert/record it as an NTSC DVD?
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A: CloneDVD can copy NTSC
and PAL DVD but does not support PAL to NTSC convert
currently.
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Q: Can I copy/clone a Mpeg
or Avi file? Does it support CD clone?
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A: CloneDVD is specialized
in DVD copy, the current version does not support Mpeg,
Avi file and CD copy, maybe available in the future
version.
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Q: Can CloneDVD back up
copies of ps2 games?
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A: Currently, CloneDVD is
just a DVD movie copy software, it does not support ps2
games copy.
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Q: I have downloaded some
music video files, could I create a DVD using CloneDVD?
Will it allow me to setup a menu and list each file as a
different track? Will it allow me to create a cover for
the case?
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A: Currently, CloneDVD can
copy DVD movie only, the future version will support
music video files copy.
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Q: Does CloneDVD support
DVD copy on a Mac OSX?
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A: The current version
runs on Windows. A future version will support DVD copy
on a Mac OSX.
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Q: I have received an
online delivery email with download URL and extraction
password, but have no idea how to download, install and
register the program.
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A: 1. Open
Internet Explorer, paste the download link to your
Internet Explorer address;
2. Press "Enter" and click "Save" in
the pop up download box;
3. Specify a folder to save the software into your hard
disk, you will begin to download the software;
4. After download finishing, click "Open" to
extract the file, enter or paste password to extract the
software and install it onto your computer.
Note: If you
have ever installed the trial version of CloneDVD on your
computer, please uninstall it completely before you
install the full version.
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Q: Do I have to own a DVD
Writer/Burner?
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A: If you want to backup
your DVD to recordable DVD discs, the answer is yes. If
you just want to backup to your hard disk or make an ISO
image file, it is not necessary.
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Q: I have only one DVD
drive, and I want copy a DVD disc to a blank disc, the
DVD drive is detected in "Copy From", but
fails to be detected in "Copy/Burn To", what
is the problem?
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A: Your DVD drive is not a
writable one, it can only read DVD, can't burn DVD.
Please copy it to hard disk or change with a DVD writer
to burn the DVD.
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Q: CloneDVD always prompts
me to insert a blank disc before burning, what is the
problem?
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A: 1. Please check your
disc in Windows Explorer whether it is a blank one;
2. If it is a writable one, please erase the disc then
click "Burn";
3. If above steps still can not solve the problem,
please change another blank disc for a try.
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Q: How long does it take
to backup a DVD with CloneDVD?
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A: It will be one hour or
a little longer, your DVD movie length dependent.
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Q: The backup DVD movie
copied by CloneDVD plays normally in my PC DVD player,
but not playable in my standalone home DVD player.
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A: Generally, the backup
disc copied by CloneDVD is playable on home DVD player.
Since the compability of DVD-RW disc with DVD-ROM and
DVD player is less than DVD+RW, DVD+R, DVD-R disc, it is
suggested for you to copy/backup your DVD movie with
DVD+RW, DVD+R, DVD-R disc.
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Q: After I insert the
source DVD movie disc into DVD burner to backup,
CloneDVD fails to detect the disc, displaying with no
DVD±R/RW.
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A: Click
"Refresh" first, if still fails, please exit
CloneDVD program, run a software player to play the DVD
movie, stop playing and exit the playback software, then
launch CloneDVD again, it will detect the DVD and
display disc info in the main menu.
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Q: I have dual burners, an
internal CD burner and an external CD/DVD burner,
CloneDVD reads a DVD from DVD burner but can't recognize
it as burner, always activates the CD burner. How would
I switch the DVD burner to be my master drive?
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A: To switch the master
burner, just to change DVD writer's drive letter
previous to CD writer's, e.g., make DVD writer's drive
letter as "E" and CD writer's as
"F", thus, the DVD burner will be switched to
the master writer.
If you are using Windows 2000 or XP, just follow the
steps:
Right click "My Computer"->click
"Manage"->click "Disk Management"
under "Storage" folder->right click DVD
writer->select "Change Drive Letters and
Paths"->click "Change"->drop-down
to select your desired drive letter.
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Q: I have burned the DVD
successfully, but the finished disc is unusable as it
just skips around and freezes up.
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A: Only the first half
part is copied when splitting a DVD-9 movie to 2 DVD-5
discs. Please sequentially split copy: firstly select
"Copy #1 Split DVD-5 Disc", after finishing
copy the first disc, then drop-down click to select
"Copy #2 Split DVD-5 Disc".
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Q: I want to copy main
movie only to fit on one disc, but the option is not
available for me.
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A: The "Copy Main
Movie Only" function is not available for all the
DVD-9 movie disc, depends on the movie content, if not
supported by movie disc, the option will not be
activated.
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Q: I am not able to copy
my DVDs, whether create an ISO image file or copy to
hard disk, and I have checked my hard disk has enough
space to save it. What's the problem?
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A: Please check if you are
using FAT32 file system the capacity of which is limited
within 2GB, if yes, please change FAT32 file system into
NTFS one. Or please copy directly to DVD±R/RW disc.
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Q: In "Select
Output/Split disc", when select "Copy the
Whole DVD disc, Not Split", the following error is
displayed: "Not enough space is available on the
target folder".
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A: Please try the
following operations:
1. Try to specify other disks or delete temporary files
and empty the recycle bin of Windows.
2. Try to change "Target DVD Size" as 3.95GB,
instead of 4.7GB in the "Options" dialogue
box. Make sure the available disc space must be larger
than the required one, which is visible in the main
menu.
Perhaps you copy from disc with a large capacity (such
as DVD-9) to a small one (such as DVD-5), and you
specify target folder of "Copy/Burn to" with
the same DVD-ROM, if so, please split to 2 discs to copy
the movie or just copy main movie only to fit on one
DVD-5 disc.
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Q: The movie has been
copied successfully but fails to burn, it will freeze up
in burning progress; or the movie has been burned
successfully, but is not playable.
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A: Have you ever installed
any other burn program (such as Nero) in your system? If
yes, please try to burn with the external burn engine,
instead of the default burn engine. Or you can try the
following operation:
1. Make an ISO file with CloneDVD to remove region-code
and CSS protection code first;
2. Burn the ISO file with other burn program bundle with
your DVD writer, instead of CloneDVD.
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Q: I want to evaluate
CloneDVD before purchasing, where to download it? And
what's the difference between the trial version and the
full version?
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A: We offer a free trial
version for the customer to experience. You may download
it from http://www.clonedvd.net/download.html.
The trial version is limited to use only for 14 days and
without the following features:
Copy #2 split DVD-5 disc: if you want to copy a DVD-9
disc which is larger than your blank disc;
Copy main movie only to fit on one blank disc: Useful
for copying DVD-9 disc to DVD-5 disc with special and
features omitted; Without technical support
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Q: How do I purchase CloneDVD?
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A: We offer
an online purchase link which is encrypted and
secure.
Click
here to fill in your payment information. Immediate online
delivery or CD-ROM (costs an addition fee $9.95) will be
available! |
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Q: I don't want an online
electronic delivery, I'd prefer a CD-ROM to post to my
home address, is it available and how to realize it?
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A: Yes, CD-ROM version is
available but costs an addition fee $9.95. Just select
the "Add a CD ROM" option in purchase page.
Your CD will be produced and mailed within 24 hours
after payment has been received. Shipment by mail can
take 3 to 8 business days within the USA and the EU and
10 to 25 business days in other countries and regions.
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