Questions pertaining to Clone DVD:
- Make sure
you are using the most recent version.
- Please
read our
FAQs (Frequently Asked Questions).
- If you
still can't solve the issue, please
contact our support team.
We'll try to help
you as soon as possible, usually in one or two
business days.
If you have any comments or
suggestions for the next release, please feel free
to post them to us.
Note:
Here you can find some tips and advice, please
follow all these guidelines. If all are applied but
you still have a problem, please email us, we will
assist you as soon as possible.
1) Do you have
the latest version of the current software?
Please visit our website www.clonedvd.net for the
latest version.
2) Do you have
the latest firmware for your hardware (DVD writer)?
If you are not sure, check the information on this
page:
http://www.cdrinfo.com/Sections/Firmware/LatestFirmwareUpdates.asp
3) Did you turn
off any anti-virus and other burning applications
which might access the CD/DVD units at the same
time?
Note 1: A lot of users reported problems with NAV on
some configurations. If you have MMC errors or more,
please disable the anti-virus software during the
writing process.
Note 2: A lot of users reported problems with VIA
and nVidia low level drivers (i.e. IDE drivers).
Sometimes Microsoft certified drivers work better,
and sometimes a new version of the drivers from VIA/nVidia
can help. Please post your problems on the forums or
contact us if you are unsure.
4) Are you using
appropriate media for your operation?
(DVD-R, DVD+R, DVD-RW, DVD+RW, DVD-RAM) Each format
is different and can have a different behavior
depending on your system. The key to a good backup
is to use good media. Check if the media you are
using is highly compatible with your hardware. Check
this link (http://www.dvdrhelp.com/dvdwriters) to
see what users think about the hardware and media
you are using. If you suddenly have problems with
MMC errors, please try various media before
contacting us. Also don't believe the marketing
about the speed. The slower the writing speed, the
better the backup.
5) Did you check
the surface of the media?
It is a stupid, but widespread mistake. Check if the
media to read and/or write is clean, scratch-less,
not too transparent or damaged. The quality of the
surface can greatly influence the overall backup
process.
6) Did you let
the system work quietly during the process?
If you don't have problems, you can interact with
your computer of course, but if you have any faulty
behaviour, please do not use your system during a
read/write operation!
7) Try a different
unit. Even if you have a reader and a writer, the
backup quality highly depends on the hardware. There
are no rules about which is the best to use, you
will have to try for yourself. If you have a
playback problem, try to use your writer for reading
first. Some units can be damn slow compared to
others. The best manufacturers depending on our
experience are Plextor, Lite-on (writers), LG
(recent units), and Sony (DVD writers). The most
problematic drives are Toshiba, old LG, Pioneer,
TDK, and MSI. Of course it doesn't mean it will not
work if you are using an unlisted manufacturer or
model. It just means we don't know all the models
and it depends on your own use of our products.
8) If your
questions cannot be solved yet, please collect the
following information and E-mail us. We will respond
you as soon as possible:
· Product Order-ID
· CloneDVD's version number
· Windows Operating System's version
· Hardware configuration (sound card, VGA card,
Image Capturing card) and their specifications
· The error message
· The time and process descriptions about your
troubles.
Please read the
FAQ and email if you have additional questions
or problems.
For all other products:
Click here
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